SpinStr brings together order management, customer loyalty, payments, and last-mile delivery — all in one place, built to scale with your business.
Know exactly where every order stands — from the moment it's created through washing, drying, folding, and pickup. SpinStr gives your team a live dashboard with stage-by-stage visibility and performance metrics that update in real time.
Orders created today, completed today, pipeline counts, and revenue metrics — all on one screen.
7-day and 30-day rolling revenue, average order value, and cancellation rates computed automatically.
Track average turnaround hours to identify bottlenecks and improve your throughput over time.
See which service types are driving volume so you can staff and supply appropriately.
NPS is the gold standard for measuring customer loyalty — and SpinStr makes it effortless. We've built creative, low-friction ways to capture scores right after a service interaction, so you get honest feedback without chasing customers down. Learn what NPS is →
A short, branded survey delivered via a unique URL — no app download needed. Works on any device in seconds.
Print a QR code for your counter or receipt. Customers scan, tap their score, and they're done in under 10 seconds.
Trigger a survey link automatically after an order is completed — timed for when experience is freshest in the customer's mind.
Promoters (9–10) are automatically guided to leave a Google review, turning satisfaction into public social proof.
See your NPS score, promoter/passive/detractor breakdown, and trend over time — updated with every response.
Read open-ended comments from customers. Filter by score range to surface the most important voices.
Low-score responses trigger an immediate notification so your team can follow up before a customer churns.
SpinStr integrates with the major payment processors so your customers can pay the way they prefer — in-person, online, or on pickup. Secure, PCI-compliant, and fully reconciled within your order data automatically.
Payments run through certified processors with tokenized card storage. No raw card data ever touches SpinStr servers.
Support both subscription-style laundry plans and one-off order payments from a single interface.
Payment status is tied directly to order records — no cross-referencing spreadsheets or separate dashboards.
Each location can have its own payment account — separate merchant IDs, separate payouts, one admin view.
SpinStr connects to multiple national last-mile delivery networks simultaneously. When a delivery is needed, we query all available providers and surface the best available rate — so you and your customers always get the most competitive price without managing carrier relationships yourself.
On-demand same-day delivery leveraging DoorDash's national network of Dashers — ideal for tight delivery windows.
Crowdsourced, same-day delivery backed by the UPS logistics infrastructure. Strong coverage across suburban markets.
Scheduled and on-demand last-mile delivery with real-time tracking and competitive rates for recurring routes.
SpinStr automatically requests quotes from every available carrier in your area and presents the best option at time of dispatch. No manual quoting, no switching between apps — just the right driver at the right price, every time.
Customers and staff get live driver tracking from dispatch to doorstep.
Book same-day or future-scheduled deliveries tied directly to your order workflow.
Automatic SMS and in-app updates keep customers informed at every handoff point.
Multi-carrier rate shopping consistently reduces per-delivery cost versus single-carrier commitments.
Speak with a specialist today. We'll walk you through the platform and answer any questions specific to your business.